1. Words and Phrases
The words and expressions used in the contract have the meanings set out in the glossary at clause 15.
2. The Contract Period
2.1 The contract takes effect, subject to you passing a credit check, from the date we agree (as recorded in the front sheet), and continues until it is ended in accordance with clause 10 or clause 11.
3. Energy Supply
3.1 We will supply Electricity and Energy to each property from the time at which we become the responsible supplier Energy company, and you will only pay us the charges.
3.2 Unless we are relieved of our obligation to do so by our supply licence, we will become the responsible supplier for each property within 21 days of the date of the contract (or by any later date you have agreed in the front sheet or elsewhere).
3.3 The Delta Gas and Power will be delivered to each connection point by the network operator on our behalf. The network operator is responsible for maintaining the network and the connection of each property to the network, and it may disconnect the supply of energy in accordance with its legal rights to do so.
3.4 Ownership of the Electricity will transfer to you at the connection point. Responsibility for the Electricity will transfer to you at the connection point, and you will be responsible for Energy supply losses which are incurred on your side of the connection point.
3.5 We will only supply properties with Gas and Electricity that are not subject (under the industry codes) to daily meter reading.
4. Disconnecting the Supply of Energy
4.1 You agree that the Energy supply to any property may be disconnected:
(a) If you do not make a payment when due under the contract; or
(b) If we believe that:
(c) If we are obliged to disconnect the property under law, our supply licence or any industry code; or
(d) After we end the contract in respect of that property in accordance with clause 11, if we remain the responsible supplier.
4.2 You agree that we (and our contractors) may access a property for the purposes of disconnecting the supply of energy to that property in accordance with clause 4.1. You also agree that we can disconnect the supply remotely if the metering provides for this.
4.3 If the energy supply to any property is (or arrangements are made for it to be) disconnected because of something you have done or not done (but should have done) you will:
4.4 If you ask us to do so, we will send you our current charges for disconnecting and re- establishing a supply.
4.5 We will give you notice of our intention to disconnect a supply to a property in accordance with our obligations under law, our supply licence and the industry codes.
5 Your Obligations
5.1 You confirm that none of the properties are a property at which a supply of energy is taken wholly or mainly for domestic purposes. Please contact us if you are unclear what this means.
5.2 You will notify us:
5.3 You agree:
5.4 You agree that we can pass on to third parties information concerning the supply of energy or information you provide to us, and we will do so in accordance with law, our supply licence and the industry codes.
5.5 You confirm that all of the information provided by you (or on your behalf) in relation to the contract is accurate and complete, and not misleading.
5.6 You agree that we may obtain from your previous energy supplier (or other relevant industry parties) any information we reasonably require in order to supply energy to the properties.
5.7 If you believe that there is (or may have been) an escape of gas, you must immediately call the network operator on 0800 111 999 and they will provide any emergency services for which you must allow them access.
5.8 You agree to us contacting you in relation to the contract using any contact details you have provided to us.
5.9 It is your responsibility to read the terms and conditions regularly to make sure you are aware of any changes.
6 Metering and Estimates
6.1 We will arrange for metering to be (or remain) installed at each property (save where clause 6.9 applies).
6.2 The metering will either belong to us or to another entity with which we have contracted. You will not own the metering, and will not be able to object to any transfer of the ownership of the metering that may take place or to its replacement with alternative metering.
6.3 You will allow our representatives reasonable access to each property at reasonable times to install, read, inspect, maintain, remove or replace the metering. You also agree that this right of access extends to the entity that owns the metering, and to any of our contractors.
6.4 You will not interfere with the metering, and will make sure that it is not damaged. You will compensate us for any losses or costs that we incur as a result of damage to the metering.
6.5 Where we agree to replace the metering at your request, you will reimburse us for any losses and expenses that we incur (including abortive visit charges) in connection with such change other than those arising due to our failure to meet our obligations.
6.6 We will arrange for the metering to be read. You may also provide us with readings. We will use the readings you provide to us, but not if they are inconsistent with the readings taken by us or our contractor.
6.7 If a meter reading is not available, or is in our reasonable belief inaccurate, we will estimate the amount of energy used by you and will charge you accordingly. Any such estimates shall be subject to reconciliations as actual or more accurate information becomes available.
6.8 If you reasonably believe that the metering at a property is inaccurate, you can ask us to test the metering. If you ask us, we will arrange for the metering to be tested within a reasonable period. If the accuracy of the metering is found to be within the limits prescribed by the industry codes, you will reimburse us for the cost of the test. If the accuracy of the metering is found to be outside the limits prescribed by the industry codes, we will repair or replace the metering. If the accuracy of the metering is found to be outside the limits prescribed by the industry codes, we will also apply a reasonable adjustment (up or down) to the charges to reflect the inaccuracy.
6.9 For those properties (if any) that have half-hourly electricity meters, you will contract with a meter operator agent (as defined in the industry codes) for the maintenance of those meters. You will notify us of the entity with which you have contracted at least 30 days in advance of the intended supply start date (and in advance of any replacement). Where this clause 6.9 applies, you will be responsible for the accuracy of the meters under clause 6.8 and you will compensate us for any losses and costs we incur as a result of the poor performance of your agent.
6.10 You consent to us obtaining, storing and using consumption data from the metering relating to periods of less than one month in duration. We will only use this data for the purposes of optimising settlement and forecasting; identifying energy efficient savings and products; and the monitoring and control of potential energy theft. You may restrict us to obtaining, storing and using consumption data in respect of periods of one month or more by writing to us at 344-354 Gray's Inn Road, London, England, WC1X 8BP.
7.1 You will pay us the charges. Amounts set out in the contract are stated exclusive of value added tax, climate change levy and green deal charges which will be payable by you (where applicable in accordance with law).
7.2 We will, each month or at such other intervals as we agree with you, send you an invoice in respect of the charges for the relevant period. We will send the invoice by prepaid post or (if agreed) through e-billing facilities. E-billing facilities may (at our discretion) entail us sending the invoice to an e-mail address maintained by you, or uploaded onto your e-billing account on our website. You will maintain an email address for this purpose, and notify us of the address. In the event you change your email address, it is your responsibility to change it as soon as possible by calling us or sending us an email.
If an e-billing account is used, you will keep your password secure and confidential, and we may close your e-billing account at any time without notice if we have reason to believe that the account is being accessed or used in an unauthorised manner.
7.3 You will pay the charges shown in each invoice to us by Direct Debit (unless otherwise agreed) within 10 days of the date of an invoice or statement.
7.4 If you do not pay the charges by the payment date, we will charge you interest on the overdue amount at the rate of 10% of the total invoice amount applicable on a monthly basis. Moreover, we are entitled to recover all applicable legal fees incurred as a result of your failure to pay the charges by the prescribed payment date as stated above.
7.5 This clause will apply if a Direct Debit request is returned unpaid by your bank twice in any 12-month period, or you pay by a means other than Direct Debit without our prior agreement, or you fail to pay any invoice by its due date. Where this clause applies, we can charge you at the non-DD rate (rather than the contract rate or the variable rate) until you pay all the charges in full. We may also charge you an administration fee. This clause applies in addition to any other rights or remedies we may have.
7.6 Where any credit amount is due to you under the contract, we may use the credit amount to set-off against any amounts that you owe us under the contract (or that you owe to us or our affiliated companies under any other agreement). Set-off will settle both the amount owed to you and the amount you owe.
7.7 Where a credit arises under clause 7.6, we will deduct the amount we take by Direct Debit. However, if we have consented to payment terms other than by Direct Debit or if the credit is greater than the amount owing to us, then we will credit the amount to an account operated by us for that purpose. We will pay any such amount to you on request. We will send the reconciliation notice or credit note to your address as held by us, unless we are aware that you are no longer in occupation of the property and you have not provided a forwarding address.
7.8 Save as set out in clause 7.6, you will pay the charges in full without any deduction or set- off.
7.9 Your obligations under this clause 7 still apply even if you appoint a third-party agent to provide bill processing or validation services.
7.10 If you do not pay any of the charges by the payment date, and you are more than 10 days late in making payment, all our unpaid invoices under the contract will be deemed to be immediately due and payable. In addition, we will be entitled to require you to:
7.11 If you do not pay any of the charges by the payment date, we may pass information relating to you onto a credit reference agency.
7.12 If you have entered into any other agreement with us or one of our affiliated companies, and you send a payment to our address without specifying the agreement to which the payment relates, then we may choose to allocate the payment to the contract or to the other agreement.
8.1 We reserve the right to increase the charges at any time by giving you prior notice if, due to circumstances beyond our control, the cost of supplying your connection point is greater than the contract rate or the variable rate.
8.2 Where we increase the charges pursuant to clause 8.1, you may end the contract in accordance with clause 11.2.
8.3 We may vary the charges at any time in order to reflect any change (howsoever arising) in the pass-through amounts. We will give you as much advance notice as we can, but we will not be able to do so if we have not been given advance notice of the change in the pass- through amounts.
8.4 The charges have been calculated based on information provided to us about the historic and expected pattern and quantity of energy use at each property. In the event that such information proves to be inaccurate, we reserve the right to vary the charges to take into account such inaccuracy.
8.5 In addition to our other rights under this clause 8, we may vary the contract (but not the charges or the duration of the fixed period) at any time by notifying you in writing not less than 30 days in advance of the new terms taking effect.
8.6 We may amend the variable rate on prior notice to you at any time during the variable period.
9 Climate Change Levy and Green Deal Charges
9.1 This clause 9 only applies in the case of electricity supply.
9.2 If a property is (or becomes) subject to a green deal plan, we will collect green deal charges from you and pass these to the green deal provider (or its nominee). We will only collect green deal charges under the contract that become payable after the date we commence supplying energy. Once we stop supplying the property, you remain liable under the contract for the green deal charges incurred during the period in which we supplied you with energy. Despite the contract ending, while you are the green deal bill payer under the green deal plan, you will remain liable for the green deal charges.
9.3 If the electricity supplied to any property is renewable source electricity we will charge you an additional amount equal to the value of the climate change levy that would have applied if the electricity had not been renewable source electricity. We refer to this amount as a CCL Exempt Charge.
9.4 We are required by the Finance Act 2000 to make the following declarations, which do not create any contractual rights or obligations. We declare that, in each averaging period, the amount of exempt renewable supplies made by us will not exceed the difference between:
10 End of Fixed and Variable Periods
10.1 Unless the contract ends earlier in accordance with clause 10.3 or clause 11:
10.2 Towards the end of the fixed period (but before your notice date), we will send you a notice. We will send this notice on a date set in accordance with our supply licence. This notice will set out the initial variable rate that will apply if your contract enters the variable period. This does not restrict our right to amend the variable rate in accordance with clause 8.6.
10.3 The following shall apply (as applicable):
10.4 Following a valid termination notice given under clause 10.3(a), you must ensure that another supplier becomes the responsible supplier with effect from the end of the fixed period, and if
10.5 Following a valid termination notice given under clause 10.3(b), you must ensure that another supplier becomes the responsible supplier with effect from the date you specified in your termination notice, and if:
10.6 If you give a termination notice for any reason, then the contract will only end when another supplier becomes the responsible supplier or the supply to the property is disconnected.
10.7 You can provide a termination notice under this clause 10 by writing to us at 344-354 Gray's Inn Road, London, England, WC1X 8BP or emailing us at firstname.lastname@example.org.
11 Ending the Contract
11.1 Where you will no longer be the owner or occupier of a property, you must give us prior notice of the date the change in ownership or occupier is expected to occur and the contract shall end in respect of that property from the date we enter into an energy supply contract for that property with another person (which may be deemed to occur under law).
11.2 If we serve a notice under clause 8.1, you may end the contract by informing us within 30 days after you receive the notice. In these circumstances, the contract will end 30 days after the date that you so inform us.
11.3 We may end the contract at any time for any or all of the properties if:
11.4 If we end the contract in respect of any or all of the properties in accordance with clause 11.3, we will inform you of the date the contract will end (and, if the contract is not ending, of the affected properties).
11.5 If we end the contract in respect of any or all of the properties in accordance with clause 11.3, you will compensate us for the losses and costs we incur as a result of the early termination of the contract and the enforcement of our rights.
11.6 The contract will end automatically and with immediate effect if our supply licence is revoked, or if a last resort supply direction (as defined in our supply licence) is given to another supplier in respect of the supply of energy to the properties.
11.7 If we continue to be the responsible supplier at any property after we end the contract in respect of the property, then the fixed period or the variable period will end for the property but the contract will not. The contract will continue to apply until you we are no longer the responsible supplier or the property is disconnected. However, you will be charged at the out of contract rate, and you will have to reimburse us for all the costs that we reasonably incur until the supply to the property is disconnected or until another supplier becomes the responsible supplier.
11.8 The ending or expiry of the contract for whatever reason will be without prejudice to your and our rights and remedies which have accrued prior to the end or expiry of the contract. Such ending or expiry will also be without prejudice to the continuing validity of any provision of the contract which expressly or by implication is intended to come into or remain in force on or after the end or expiry of the contract.
12.1 If either we or you are unable to perform any or all of the obligations under the contract (other than payment obligations) because of some unforeseeable event or circumstance beyond the affected party’s reasonable control, then the contract will remain in full effect but the affected party will have no liability for such failure to perform (provided it uses its reasonable endeavours to overcome the problem).
12.2 We have no obligation in respect of the energy supply if the supply is shut-down, interrupted, delayed, reduced or impaired as a result of actions by the network operator.
12.3 We will be liable to you in respect of physical damage to property which results directly from our breach of the contract and which was reasonably foreseeable at the date of the contract as likely to result from such breach (subject to clause 12.5).
12.4 We will not be liable to you for any loss of profits, revenues, contracts, interest, business, goodwill or opportunity (whether or not foreseeable) arising from or in connection with the contract (whether in contract, negligence or otherwise).
12.5 Our total aggregate liability arising from or in connection with the contract (whether in contract, negligence or otherwise) will in no circumstances exceed the average total charges payable to us each year.
12.6 We will not be liable to you in respect of any damage to equipment installed or stored at the property by third parties. We will not be liable either to you or to any third party for any costs incurred by you as a result of you entering into an agreement with a third party.
12.7 The exclusions and limitations of liability under this clause 12 will not apply to death or personal injury caused by our negligence, fraud, or in the case of our fraudulent misrepresentation or for any matter that we cannot exclude or limit as a matter of law.
12.8 You will compensate us in full for any loss or cost we suffer as a result of your breach of the contract.
12.9 In the event a customer goes into liquidation, in accordance with UK law, the directors of limited liability companies will be held personally liable for any outstanding debts in our regards in the following cases:
13.1 All notices or other communications to be given by us or you to the other in relation to the contract must be:
13.2 All notices or other communications sent in accordance with clause 13.1 will be deemed to have been received:
14.1 The contract constitutes the whole and only agreement between us and you relating to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given on our behalf which is not set out in the contract.
14.2 No delay or omission by either us or you in exercising any right or remedy under the contract will be construed as a waiver of such right or remedy. Any single or partial exercise will not prevent any other or further exercise of the same right or remedy, or the exercise of any other right or remedy.
14.3 You will not transfer any of your rights or obligations under the contract without our prior written consent.
14.4 We may transfer the contract (or our future rights and obligations under the contract) to any entity that has the necessary statutory authorisations to supply energy to the property. You agree that, from the date you are notified of such a transfer, you will accept such person in substitution for us. We may also sub-contract any of our obligations under the contract (provided that we will remain liable for performance).
14.5 If a provision of the contract is declared invalid or illegal or unenforceable, that provision will be deemed omitted from the contract, and the other provisions will continue to apply (unless it would be manifestly unreasonable for such provisions to continue).
14.6 If any of the provisions of any industry code are amended or varied or cease to apply, you will, at our request, agree to amend the contract to accommodate any such amendment, variation or cessation in such manner as we reasonably require.
14.7 Subject to restrictions imposed by law or under the industry codes, we reserve the right to raise a notice of objection in relation to any of the properties at any time during the fixed period or variable period or if any invoices under the contract remain unpaid beyond their due date.
14.8 No provision of the contract shall be enforceable by any third party, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
14.9 The contract (and all contractual and non-contractual matters arising in relation to it) will be governed by and read in accordance with the laws of England, and subject to the jurisdiction of the courts of England and Wales. (unless you live in Scotland, in which case, Scottish law will apply).
15 Monitoring phone calls and emails
15.1 We may monitor and record our calls and emails for training, compliance and quality assurance purposes as well as to assist in resolving any dispute.
16 Links to external sources
16.1 Certain links on this website may take you to external sources which we do not have any control on and we therefore do not accept any responsibility or liability for any material you find there.
17 Intellectual Property
17.1 The copyright, trademarks and all other intellectual property rights in the material contained on this website belong to us. You are permitted to use this content only as expressly authorised in writing by us.
18 Independent Advice
18.1 If you want independent advice about your rights, you can speak to Citizens Advice on 03454 040506.
15.1 The words and expressions used in the contract have the following meanings:
Affiliated Company: means any holding company or subsidiary of ours or any company which is a subsidiary of a holding company of ours and "holding company" and "subsidiary" have the meanings set out in section 1159 Companies Act 2006.
Charges: means the contract rate (or where applicable in accordance with the contract, the non-DD rate or the out of contract rate or the variable rate), together with any other amounts payable by you to us in accordance with the contract.
Climate Change Levy: means the tax of that name established pursuant to schedule 6 of the Finance Act 2000.
Connection Point: means, in respect of each property, the point(s) at which the energy flows between the network and your equipment, pipes or wires.
Contract: means the supply contract between us and you comprising the front sheet and these terms and conditions.
Contract Rate: means the pence per unit charge for the supply of energy specified in the front sheet.
Disconnect: means to interrupt, cut-off, de-energise, disconnect or suspend a supply of energy, whether temporarily or on a permanent basis.
Energy: means either gas or electricity, as specified in the front sheet.
Fixed Period: means the fixed period specified in the front sheet (commencing on the date we become responsible supplier) or any subsequent fixed period agreed between you and us.
Front Sheet: means the cover sheet to which these terms and conditions are attached (or in which they are referred to) together with any schedule(s) attached to it.
Green Deal Plan: means a ‘green deal plan’ as described in the Energy Act 2011, being an arrangement pursuant to which payments in instalments (green deal charges) are due to be paid to an authorised provider (green deal provider) and are collected by energy suppliers under energy supply contracts.
Industry Codes: means the codes and agreements referred to in our supply licence.
Metering: means, for each connection point, the appropriate metering (and related equipment) used for measuring energy consumption data at the connection point and for the collection and transmission of such data.
Network: means, as the case may be, either the electricity distribution network or the gas distribution network, through which you receive the supply of energy.
Network Operator: means, in respect of each property, the owner or operator of the network.
Non-DD rate: means a pence per unit charge for the supply of energy, being the contract rate or the variable rate as applicable plus an additional 7.5% per unit.
Notice Date: means the date 30 days before the last day of the fixed period, or any other such date that may be set out in our supply licence.
Notice of Objection: means an objection to a ‘proposed supplier transfer’ (as defined in our supply licence).
Out of Contract Rate: means our out of contract rates for the supply of energy, as published on our website or otherwise notified to you from time to time.
Pass-through Amounts: means charges levied on us which are outside our control and which concern or relate to the supply of energy, including the charges made for the provision or operation of meters or the collection or aggregation of meter data; charges made for the transmission and/or distribution of energy; charges made in respect of losses on transmission and/or distribution systems; charges made because you exceed the capacity or volume allocated by the network operator; and any taxes, levies or duties imposed in relation to the supply of energy or on us (including in respect of the renewables obligation, the small-scale low-carbon feed in tariff, contracts for difference, capacity market or anything similar to them).
Property: means each of the properties listed in the front sheet, as amended from time to time.
Supply Licence: means either, as the case may be, our electricity supply licence held under section 6 of the Electricity Act 1989 or the our gas supply licence held under section 7A of the Gas Act 1986.
Renewable Source Electricity: means ‘renewable source electricity’, as defined in schedule 6 of the Finance Act 2000.
Responsible Supplier: means, for each property, the supplier registered under the industry codes as responsible for the supply of energy to the connection point(s) at that property.
Termination Notice: means a notice that you wish to end the contract given in accordance with clause 10.3.
Variable Period: means the period that follows the fixed period in accordance with clause 10.1, and during which the variable rate shall apply.
Variable Rate: means our variable rates for the supply of energy, as initially notified to you in accordance with clause 10.2 and subsequently amended and notified from time to time in accordance with clause 8.6.
We/us/our: if the contract is for the supply of electricity, Delta Gas & Power Ltd; or, if the contract is for the supply of gas, Delta Gas & Power Ltd; and
You/your: the person, people, company or partnership which has entered into the contract with us.
19.2 In the contract any references to: